Privacy Policy

Who we are

Sowaya Investment Farms Limited (RC 9149004), 12 Farm Settlement Road, Ogun State, Nigeria, is responsible for your personal data and is the "data controller" for the purposes of the Nigeria Data Protection Act 2023. This policy explains how we handle that data when you use our website, contact us or buy from us.

What we collect

• Enquiries: your name, email address, phone number, company (if given) and the message you send us through the contact form.
• Accounts: your name, email address, phone number and password (stored securely, never in plain text).
• Orders: what you ordered, delivery address, contact details and order history.
• Payments: Paystack processes your payment. We receive confirmation that you paid and a reference, but not your full card details.
• Technical data: your IP address, browser and device type, pages visited, and cookies. See our Cookie Policy.

Why we use it

• To reply to your enquiries and talk to you about supply or partnerships.
• To take, fulfil, deliver and track your orders, and give you support.
• To process payments, prevent fraud and keep proper business and tax records.
• To keep the website secure and understand how it is used so we can improve it.
• To send you updates or offers, only where you have agreed. You can say no at any time.

We rely on the lawful grounds the law allows: to carry out a contract with you, to meet legal obligations, for our legitimate business interests where they do not override your rights, and on your consent where we ask for it.

Who we share it with

We do not sell your personal data. We share it only with people who help us run the business, and only what they need:

• Paystack, to process payments.
• Delivery partners, to deliver your order.
• Service providers such as website hosting, email and analytics providers, Google Analytics, Sentry
• Professional advisers, the authorities or courts where the law requires it.

Some providers may process data outside Nigeria. Where they do, we take steps to make sure your data stays protected as the law requires.

How long we keep it

We keep personal data only as long as we need it for the reasons above. Enquiries are kept for a reasonable period after we reply. Order and payment records are kept for as long as tax and accounting rules require. Account data is kept until you ask us to delete the account, unless we must keep some of it by law.

How we protect it

We use sensible technical and organisational measures to protect your data, including secure connections, restricted access and secure password storage. No system is completely secure, so please use a strong password and keep it private.

Your rights

Under Nigerian data protection law you can ask us to:

• tell you what personal data we hold about you and give you a copy;
• correct data that is wrong or incomplete;
• delete your data, where we have no reason or duty to keep it;
• restrict or stop certain uses, including marketing;
• withdraw consent you gave us, at any time;
• give you your data in a commonly used format.

To use any of these rights, contact us using the details below. We may need to confirm who you are first. If you are unhappy with how we handle your data, you can also complain to the Nigeria Data Protection Commission.

Children

Our website is not aimed at children, and we do not knowingly collect their personal data. If you think a child has given us their data, please contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. The date at the top of the page shows the latest version. If we make an important change, we will tell you on the website or by email.

Contact us

For privacy questions or to use your rights, contact us at info@sowayafarms.com or on +234 801 234 5678.